Sessions is an online meeting platform that helps users plan and run seamless meetings and increase their productivity. You can bring all your favourite tools and apps straight into the platform, so there’s no need to hop between tabs and share your screen. Sessions has been voted Product of the Day and Product of the Week on Product Hunt in 2021. They’ve also been awarded a Golden Kitty in the Work From Anywhere category.
I officially joined the Sessions team in November 2021. If I had to sum up the experience in one word, it would be rocket-fuel 🚀. There’s always something happening, and the team’s positive energy is contagious. We hit the ground running with each new update and feature, and we simply love our product. How do I know this? Because we use it ourselves. Whenever we need to plan or run online meetings, we prefer to use Sessions. Why? Because it’s awesome! ⭐️
Of course, it’s not always smooth sailing. It’s a new product, and quite a few hiccups need to be sorted out. One of the challenges that Sessions faces is that various non-native English speakers worked on their copy, so there is no set voice. Sometimes, when in a hurry, developers would quickly write copy. Because of this, some tech terms have slipped in, making it hard to understand. Also, the flow of certain tasks ended up being over-complicated and contained unnecessary steps.
The great thing about Sessions is that it is ever-evolving and improving by the day. They have a big community following, and everyone is invested in making this the best online meeting tool out there.🌎 I’m privileged that I get to play a small part in this.
Conversation mining is by far my favourite form of UX research; I guess it’s because I’m a pro at Facebook stalking ;) I did some conversation mining for Sessions to find out what their users say about them and how they interact with the product.
Here is a link to my findings:
https://airtable.com/shrq6z6ByYREpRHWs
Sessions had quite a big drop off rate during their onboarding. Firstly, the text had some mistakes in it and as a result, did not instil a feeling of trust. Since there’s a learning curve to using Sessions, they created a useful demo. Sadly, the demo caused a lot of confusion since users thought that they were being recorded/entering a real session. They were not keen to give access to their mic and camera. This was one of the main drop-off points.
